Check out this Q&A with a member of BitSight's Customer Success team to learn about his role as a Customer Success Manager, his experience, and more.
Name: Chris McLean
Job Title: Customer Success Manager
What do you do at BitSight and how long have you worked here?
I am a Customer Success Manager who is responsible for the SMB Customers, Vendor Access Program and Operational Work (Gainsight/Salesforce).
How did you get into Customer Success?
I started my career in Customer Support and after a few years of Customer Support migrated over to Customer Success.
What challenges you the most at BitSight?
Moving between working with existing customers and vendors on a daily basis. Both groups have their challenges.
What is your favorite thing to work on at BitSight?
Vendor Access Program. I enjoy speaking to new people on a daily basis and speaking about BitSight and the product BitSight offers.
What is the most important thing you learned at BitSight?
The most important thing I learned is the importance of how companies must view their security from every perspective, internally and externally.
What advice do you have for someone first getting into this field?
Do not be afraid to fight for what the product represents.
Who is your biggest inspiration and why?
My Parents. Watching them raise four children and build a successful company themselves was incredibly inspiring.
What do you like to do for fun?
Cycling, beer brewing, listen to music.
If you weren’t working in Customer Success, what would you like to be?
Where was the last place you traveled and what is your dream destination?
Disney World was the last place I travelled. My dream destination would be New Zealand.
What is one thing on your bucket list?
Drive a GT3 race car.
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