Check out this Q&A with a member of BitSight's Customer Success team to learn about his role as a Customer Success Manager, his experience, and more.
Name: David Gardner
Job Title: Customer Success Manager
What do you do at BitSight and how long have you worked here? I assist our customers in getting the full value of BitSight. I’ve been here since December of 2015.
How did you get into Customer Success? Working at tech startups for years, multiple Sales Engineer and Tech Support years turned into a passion for seeing customers get the most out of the tools we sell.
What challenges you the most at BitSight? Uniqueness of each customer’s requirements. Everyone looks at things differently.
What is your favorite thing to work on at BitSight? Helping new customers understand new ways of utilizing our tools that they hadn’t even considered prior.
What is the most important thing you learned at BitSight? Just how new the idea of managing third party relationships happens to be in the security world. There is a lot of untapped potential.
What advice do you have for someone first getting into this field? Always approach each scenario as a new predicament. The answers that worked for someone else can provide guidance, but it is never ‘one size fits all.’
What are some other companies you admire from a Customer Success perspective and why? Gainsight has done a huge benefit to the world in helping popularize the idea of customer success and how to manage it, I admire that.
What do you like to do for fun? I am a fan of video games for entertainment, I love to play through a good story, but also play competitively in some scenarios.
If you weren’t working in Customer Success, what would you like to be? An independently wealthy recluse. I cherish peace, solitude, and quiet.